Proud Moment for An Owner

I am beaming right now.  BEAMING.  I’ve got a little glow, my cheeks hurt and my heart is about to burst out of my chest.  You might think I’m still beaming from seeing the flipbooks this weekend in person inside the Greenbrier at the Dallas Auto Show.  Yes, I’m not gonna lie.  That was a proud moment and I loved it.  But what I am referring to this morning is the training session we did last night with a new up-and-coming group of staff.

I feel we had our most successful training session yet, and I’ll tell you our method.  We broke our office down into Stations and each Station focused on one detail of the process to make flip books.  How to direct guests to make a good video, how to set the perfect lighting no matter the ambient lighting in the venue, how to safely and properly load the vehicles, etc.  We taught them the proper way to calibrate the machines and then messed it up and had the new team members correct it.  We even had an “Oh crap” session with fixes for anything we could think of that could go wrong and how to take care of it to produce a flawless event.

And as I stood back momentarily to watch my core team train the new ones, that’s when it started to happen.  My chest started to puff up and a smile spread across my face.  PicFlips has moved beyond its founders.  I am not needed to eagle-eye over every event.  You better believe I still quality check sample flipbooks brought back from events, and we have systems in place to confirm consistency in our process, but I don’t hover.  It’s what every business owner dreams about.

And I couldn’t be more proud.